This season is actually the first I’ve tried doing online marketing campaigns for both Black Friday and Cyber Monday. It was fun, so I thought I’d share my results. I did a few different campaigns for different objectives, working especially with email marketing and Google’s (text) Ads. One of them was a simple 3 for 2 discount on all products with a unique promo code.
And the results? I was surprised to see that the conversion rate increased by 1.5%. So did the traffic. And the revenue. We barely lost any profits since the offer just topped of our regular multi-buy offer (no scam, obviously). The weekly turnover doubled. First, for the week ending with Black Friday. Then, the week starting Cyber Monday. Why? Because we managed to reach both old and new customers with an offer just as good for both segments. We reached our loyal customers who likes our stuff and wants more, we reached spontaneous shoppers who like a good deal and we caught the ones who missed out on Black Friday, and have them come back for Cyber Monday. Or for more, it seems. Because the very best part is that the traffic and sales continue to increase steadily. Did I mention that these two days were part of a holiday email marketing series? This means that we keep offering good news and offers. So far so good.
Here’s a very brief list of what I did:
Integrated both Black Friday and Cyber Monday in a series of holiday newsletters (that was of coursed cross-posted in all social media) and scheduled them for 23.59. I also set up reminder automations for unpoens (a bit risky, but worth it if you’re usually non-spammy)
Separate, branded campaigns promoting the offers and adding a text add-on on all campaigns scheduled only for Black Friday Cyber Monday.
Overlay/pop-up with the offer for all new visitors, not coming from any of the sources above and offering them even better deals if they sign up for newsletter.
Even if you don’t have a big budget, I’d definitely suggest to spend it on limited offers like these. They drive traffic and they convert like crazy. We’ve had similar deals before – we even have a permanent multi-buy offer that’s pretty generous to begin with. But people buy, because they want to buy. And they want to wait until Black Friday, or Cyber Monday, then Cyber November. That’s what marketing does. Another post of how to keep (and care for) your customers after the holidays is coming up.