Analytics has always been a challenge for most digital marketers. It can be overwhelming and, sometimes confusing to read no matter how data-savvy your are. It’s not unusual to hear about digital marketers that don’t even report back their clients’ analytics because they’re not sure where to start. Or even more common – present it in a way so that you can make crucial business decisions on it.
This is a two-way problem: first you need to know what you are measuring (and why) and make sure that it is set up correctly. But the bigger part is usually being able to navigate through in the ‘information-overload’ any digital analysis come with. Understanding and interpreting the data that you pull is key for succeeding in any digital business – especially in e-commerce.
But Google is your friend and they on adding tools and plugins to their magic box. One of the latest ones that I have come to use frequently is Google Data Studio – an integrated tool for visualising data and creating informative reports and dashboards that are easy to read, easy to share, and fully customisable. Reporting results is often time-consuming, especially if you work in an agency and manage multiple clients. It often takes manual steps to build a report – which now becomes much more automated and frees up time to focus on the analysis of the results, rather than the presentation. Working client based, this is one of the most efficient tools I have come across this far since I can create dynamic but customised reports and follow them in real-time, if I want to. The reports are easy to read, easy to share and even customisable to each of your clients. You can select how you want to present the data — bar graphs, charts, line graphs and so on. You can even change fonts and colors and brand the reports with your logo.
Google Data Studio natively integrates with AdWords, Analytics, YouTube and other data sources. But another important thing to mention is that it does not only allow you to pull data from any Google source associated with your account. Basically, any reporting information you have on a Google Sheet can be pulled into Google Data Studio — and your reports – including Facebook data.
There’s no point in doing the hours and effort of content marketing if you’re not going to do the proper measurement. Measuring for its own sake is pointless – you need to integrate your content marketing in your overall business goals. In this post I will focus on website content creation, but there is of course different KPIs for other social channels. Let’s get started:
First off, you always need to see to see content as an actual value. To create good value, you need a clear purpose. Why are you creating this piece of content in the first place? Recognising this is the first step to find the metrics you need to create content that actually converts.
You shouldn’t create any content without having at least one of these objectives in mind: increasing brand awareness, lead generation, customer retention or direct sales. Try to put these metrics to value in line with your other marketing efforts. What is the average order value? What is your percentage of new vs returning customers, and which one generate the most revenue? Does it differ from organic and paid channels? The more of these things you have in place, the easier it gets to start analyzing the data. For OnPage metrics, I usually navigate in Google Analytics Landing Page reports using pre-defined and custom segment. But you should also use unique campaign tracking for all your content to be able to compare the results to one another.
For reports, I set up dashboards for the following metrics: